Returns & Exchanges
At Truly Earthy, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully pack the items in their original sustainable packaging, ensuring all tags and protective seals remain intact to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing